Warranties and After Sales Service
at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties below. if you have any questions, please contact us here
Handbags, small leather good and jewellery:
Enjoy a one-year warranty on our handbags, small leather goods and jewellery. For any manufacturing defects within this timeframe, please contact us (link to contact us form) and ensure you have a valid proof of purchase at hand (original receipt or bank statement).
kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. the limited warranty does not cover straps or any damages arising from normal wear or water damage (unless marked water-resistant.) For more information, please visit our manufacturer, Fossil here.
Proof of purchase
we require proof of purchase for your purchase to fall under warranty, if you no longer have this please contact our team and we will do our best to help you to resolve your issue.
please note – we cannot accept item that were purchased from a third party retailers – please contact the original place of purchase so they can assist you within their own warranty and return policies.