our response & updates to COVID-19
to our dear global community,
you are the heart of who we are, so we want to let you know what we're doing to keep you and our teams safe right now. we have made the decision to temporarily close all our stores across north america and europe.
your health and safety, as well as that of our teams, is our priority. always.
our employees at these locations will continue to receive scheduled compensation and benefits during this temporary closure.
eu.katespade.com and our social channels remain open 24/7, and our customer support team is always available to answer any questions. our distribution centre remains open, with additional health and safety measures in place which as a result, means our online orders are currently experiencing delays. our partners at DPD continue to work hard to get your orders to you quickly and safely. we recommend staying up-to-date by checking the tracking link included in your shipping confirmation.
we’re also extending our returns policies during this time. online purchases made after 1 march 2020 may be returned within 60 days of purchase. in-store purchases made after 1 march 2020 may be exchanged or return within 30 days of our stores reopening.
if you have any questions, our customer care team is always here for you.