Return Rules and Restrictions
returns for orders placed at eu.katespade.com
1. when you're ready to return your items please reach out to our customer care team here and we will arrange and issue a commercial invoice on your behalf. don’t worry, all returns are free of charge for you. please make sure you have the following information on hand when you get in touch:
- customer name and address
- original order number
- details about which item(s) in your order you’d like to return
2. pack the item securely, include any original packaging and dust bags, and enclose the printed returns slip inside your parcel. please note you will require a printer.
3. take your return to a local UPS Pickup Shop (you can find your local UPS drop off point here: https://www.ups.com/dropoff)
4. keep a record of your return tracking number or proof of return receipt.
5. we will then process your return in our warehouse and you will receive your refund in due course.
returns for purchases made in store
we hope you enjoy your kate spade purchase. if you do change your mind, unused product may be subject to a refund or exchange within 30 days of purchase when accompanied by a valid receipt. all merchandise must be in new and unused condition, including original packaging for us to accept the return. refunds will be provided to the original form of payment and to the same account you used to pay for the item(s) please note jewellery, liquid products, beauty items, underwear and hosiery and swimwear where the hygiene seal or cellophane wrapper has been broken or removed cannot be exchanged or returned. monogrammed/personalized items (including hangtags), personalized products may not be exchanged or returned.
gifts: items returned with a gift receipt may be exchanged for other merchandise at the original purchase price of those items.
no receipt: items returned without a receipt will be exchanged only for the current selling price of those items, or last price sold.
in general terms, items purchased in a store may not be returned through the online returns service. please take eligible items back to your nearest store, outlet purchase may be returned to an outlet store and specialty purchase may be returned to a specialty store in the original country of purchase. this does not affect your statutory rights.
if you change your mind
in addition to your legal rights (see below), should you change your mind about your purchase from this kate spade new york website the following return policy applies.
new, unused merchandise purchased from kate spade new york's website in the united kingdom may be exchanged or returned for the price paid at the time of purchase. exchanges may only be made at kate spade new york specialty stores in the united kingdom and may not be made through the free online returns process. permitted returns through the free online returns process must be sent with the return label included with your packing slip. returns through this free online process or exchanges at kate spade new york specialty stores in the united kingdom will be accepted as follows:
full-price merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 30 days of purchase.
sale merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 30 days of purchase.
paypal orders cannot be refunded at a kate spade new york specialty store, for a full refund you will need to return your purchase to our online warehouse. paypal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.
gift purchases ordered from this website, when presented with a gift receipt included with the packing slip, may be exchanged at a kate spade new york specialty store in the united kingdom for store credit only, for the price paid, within 30 days of purchase. returns of gift purchases through the online returns process will result in a refund to the original purchaser.
fragrance, beauty items and swimwear may only be returned through a kate spade new york specialty store only if unused, not removed from packaging, and any liners not removed. please note, this does not limit any statutory rights you may have to cancel such purchases.
merchandise purchased in-stores may not be returned through the online returns service. merchandise purchased online may only be returned pursuant to the policy of the website from which it was purchased. for example, merchandise purchased from our other country websites may not be returned through this online returns service and may only be returned as permitted by the returns policy of that country website. items returned must be in their unused original condition with all kate spade item tags attached and related accessories or instruction booklets included. incomplete, damaged, worn soiled or altered returns, or anything kate spade reasonably believes has been used, will not be accepted and therefore sent back to the customer.
