brexit information
the uk exited the european union (eu) on 1 january 2021, following the end of the transition period. while we work out all the new details, there will be some changes for our eu customers. find details of the changes below and please reach out to our customer care team here if you have any further questions.
temporary online store closures for our eu customers
our spanish site is temporarily closed as we make a few final updates required for brexit. our physical stores in these countries remain open (subject to local government guidelines relating to COVID-19) if you would like to visit us or book a virtual appointment for a personal kate spade experience. for the latest information on your nearest location, visit our store locator.
if you need anything - discuss an existing order, arrange a return or any other query you may have - we're here to help.
we look forward to welcoming you back online shortly.
online store closures for our swedish and danish customers
our online stores in sweden and denmark are closed for now. thank you for being part of our kate spade community and we hope to see you again very soon.
if you need anything - discuss an existing order, arrange a return or any other query you may have - we're here to help.
return instructions for eu customers
1. when you're ready to return your item please reach out to our customer care team here and we will arrange and issue a commercial invoice on your behalf. don’t worry, all returns are free of charge for you. please make sure you have the following information on hand when you get in touch:
- customer name and address
- original order number
- details about which item(s) in your order you’d like to return
2. pack the item securely, include any original packaging and dust bags, and enclose the printed returns slip inside your parcel. please note you will require a printer.
3. take your return to a local UPS Pickup Shop (you can find your local UPS drop off point here: https://www.ups.com/dropoff)
4. keep a record of your return tracking number or proof of return receipt.
please note the tracking number from your return to ensure that the package arrives at the warehouse.
customs and duty
from 1 january 2021, orders placed by our customers in the eu will be subject to import taxes and duty. kate spade will pay all import taxes and duties related to purchases made from katespade.co.uk on your behalf. in the rare event that these charges are passed on to you, please contact our customer care team here with proof of payment and we will reimburse you.
