our response & updates to COVID-19

our stores

we’ve reopened some of our stores in accordance with local government guidelines. we’re excited to see you again!

when you visit, you’ll notice we're continuing to do things a little differently for the health and safety of you and our team:

our associates are wearing masks.
we’re giving you hand sanitizer to apply before coming inside.
we’re keeping it small, with between two and eight customers in the shop at the same time.
we’re maintaining two meters distance from others at all times, and ask that you do, too.
we’re cleaning our shop regularly.

for the latest information on your nearest location, visit our store locator.

our extended holiday returns policy

we’ve extended our usual returns period for the holiday season. any full price items purchased between 9th november 2020 and 31st december 2020, including items purchased during our seasonal promotions, can be exchanged or returned up until 31st january 2021. any items purchased from our sale or online outlet category can be exchanged or returned to us within 14 days of purchase. items purchased within our standard returns policy prior to 5th November may be returned to our specialty stores within 14 days of our stores re-opening.