Return Instructions

please note changes to our returns policy:
online purchases made after March 1st 2020 may be returned within 60 days of purchase.
in-store purchases made after March 1st 2020 may be exchanged or returned within 30 days of our specialty stores reopening.

returns for orders placed at katespade.co.uk

please note that DPD’s Pickup Shop service is currently unavailable whilst non-essential shops are temporarily closed. returns can still be collected through DPD’s parcel collection service.

the below instructions are for orders placed on katespade.co.uk: 
1. complete the returns section of the original packing slip that was included with your order (if you misplaced your label, call us on 0800 240 4320*.and we’ll be happy to help) 
2. pack the item securely, include any original packaging and dust bags and enclose the returns portion of the packing slip inside your parcel 
3. please contact our customer care team who will arrange collection of your return. Email customer_care@katespade.co.uk or contact us on 0800 240 4320*.

note the tracking number from your return to ensure that the package arrives at the warehouse.

receiving your refund

you will receive an email once your return has been receive and processed. please note it can take up to 14 working days for your order to be received at our warehouse. a refund will be processed back to the original payment method used for purchase within 14 working days of us receiving your returned product.

if you wish to return items to us via a carrier not covered by our free returns label, you are free to do so at your own risk and cost. we do recommend that you use an insured carrier for your return.

our returns address is as follows: 
kate spade new york 
attn: returns processing 
hellmann worldwide logistics, 
unit1 
gateway road 
burton gateway 
burton 
de13 8fl

returns at a kate spade new york retail shop

please note that all kate spade new York retail shops are temporarily closed. online purchases can still be collected through DPD’s parcel collection service. In-store purchases can be exchanged of returned in our stores up to 30 days after our shops have reopened.

kate spade new york specialty shops in the united kingdom will accept returns or exchanges from orders shipped from katespade.co.uk. 
1. complete the returns section of the original packing slip, without the slip an in store return cannot be processed 
2. take the item and original packing slip to any kate spade retail shop. find the nearest kate spade new york retail shop by using our store locator
3.our store associates will help you to exchange or return your purchase. please allow 14 working days for the credit to appear on your billing statement. 
refunds will be made back to the original card used to purchase, if the original card is not present you will be refunded via store gift card. paypal orders cannot be refunded at a kate spade new york specialty store, to be refunded into your paypal account, you will need to return your purchase to our online warehouse. paypal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.

price adjustments

for eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns or promotions on sale items.

to receive a price adjustment for eligible items please contact our customer care team 

*calls may be subject to a call charge. lines open 9am - 6pm monday to friday, 9am to 5pm saturday, closed sunday..