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  • fine china care: the purpose of fine china is for it to be used and enjoyed. don't "save" it for special occasions. make it a part of your everyday life.
    • washing: all lenox china is dishwasher safe. when using a dishwasher to wash dishes, load pieces carefully so as not to be dislodged by water action. be sure to use a mild liquid or powder detergent and follow the dishwashing instructions provided by the detergent manufacturer. use a mild wash cycle and always allow pieces to cool before removing. harsh heavy-duty detergents, scouring powders and steel wool are abrasive and should never be used on dinnerware. place a towel or rubber mat on the bottom of the sink to protect pieces.
    • storing: when storing fine china, place a divider (i.e. coffee filters, napkins, paper towel) between the plates to prevent the surface from being scratched by the foot of the plate on top. hang cups separately or stack two-by-two.
    • china banded with gold or platinum should never be placed in a microwave unless specified on the backstamp "microsafe by lenox".
  • crystal care:
    • washing: in order to maintain the appearance of fine crystal, we do not recommend washing crystal in the dishwasher. hand washing crystal in soapy, warm water with a mild detergent is the suggested manner in which to clean crystal. finish with a rinse in warm water and dry with a soft cloth to return crystal to its beauty.
    • storing: never store crystal stemware upside down. the lip is the most fragile part and in time will crack and chip from the weight of the bowl and stem. always allow air space around each piece of crystal when it is stored. since glass expands and contracts in hot and cold temperatures, extra air space eliminates the possibility of the crystal breaking because it has expanded and touched another piece.
    • crystal items are not intended for serving or storage of hot foods or beverages.
  • stainless care and use: stainless flatware is a high quality, maintenance-free flatware.
    • polish: silver can be occasionally polished with a reliable liquid or cream polish prepared especially for polishing silverplated product. apply with a soft, damp cloth in lengthwise strokes. do not rub aggressively. use of an abrasive cloth or aggressive rubbing can potentially damage the silverplate finish. after applying polish, item should be dipped in hot, soapy water, rinsed thoroughly, dried, and wiped with a soft, clean cloth.
  • special maintenance problems
    • stains on ceramic from coffee, tea, etc.
      stains can result from allowing coffee, tea or certain foods to stand on china. if possible, rinse promptly after use. should stains develop, apply a mild abrasive with a sponge or cloth, rubbing gently. as an alternative method, make a solution of one part chlorine bleach to eight parts water. allow stained pieces to soak in solution for approximately one hour, then wash, rinse and dry.
    • discoloration of platinum or gold gilding on ceramic (tarnish).
      tarnish can result from any of several causes: hard water with a high iron and/or manganese content, rust in interior plumbing or dishwasher parts, or contact with chemicals or with chemical fumes in the environment. to remove discoloration on the gilding, a gentle rubbing with a mild abrasive should easily remove surface deposits in a few seconds. excessive rubbing should be avoided. rinse thoroughly.

for more information about care and use of specific products please call 1-800-63-lenox.