tracking numbers are assigned to packages upon shipping from our distribution center. you can find these tracking numbers in your shipment confirmation email as well as in your order history on katespade.co.uk. it may take up to 48 hours before the package is checked into the carrier's tracking system. while your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.
if your order contains items that are shipped separately, you may receive more than one tracking number. depending on when each shipment leaves our distribution center, these tracking numbers may arrive in separate shipment confirmation emails.
all our orders are shipped via DPD, you can access the DPD parcel tracker here: https://www.dpd.co.uk/ or download the DPD app.